Job Vacancy at Foodmandu – Customer Service Representative

 

Foodmandu is a popular food delivery company based in Nepal. The company was founded in 2015 with the goal of making it easier for people to order their favorite meals from local restaurants and have them delivered straight to their doorstep.

Job Description:

Job Position	Customer Service Representative
Job Category	Marketing & Customer Service Jobs
Job Level	Entry Level
Employment Type	Full Time
Job Location	Kathmandu, Nepal
Salary	Negotiable
Apply Before	23/11/2022

Job Specification:

Education Level	Bachelor
Experience Required	Not Required

Other Specification:

• Should be willing to work in evening shift,
• Should be willing to work in weekends and public holidays,
• Having a driving license and personal vehicle(Two Wheelers) is a must

Job Description:

Job Type: Full Time (Day Shift & Evening Shift)

Duty Timings: Flexible Duty Hours

Scope of Role:

We have tons of foodies calling us every day to place orders, change orders and to check on how far away their food is till it reaches their bellies. This is a crucial role as CSR guides all our riders, restaurant partners and foodies to fulfill one promise – delivery hot food as fast as possible.

Here’s what you need:

• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry is a plus,
• Having good working knowledge of basic computer applications,
• A good listener and with an empathetic ear to understand customer’s needs,
• Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
• Be capable of dealing calmly and politely with hangry customers waiting for their orders,
• A quick decision maker and a logical thinker under difficult situations,
• Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
• Ability to multi-task, prioritize and manage time effectively,
• Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
• Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

Here’s what you’ll be doing:

• Receive phone calls from customers inquiring about restaurant partners and their offerings.
• Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood.
• Handle and process online and telephonic orders,
• Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
• Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
• Stay up to date with our restaurant partner’s offerings and any recent issues
• Promptly identify and resolve customer issues and follow up to ensure resolution,
• Contribute to team effort by accomplishing related results as needed.